Mercy Wear – Refund & Exchange Policy
At Mercy Wear, we are committed to delivering premium-quality products and a smooth shopping experience. Since each order is carefully processed after confirmation, we provide a structured exchange support system to ensure customer satisfaction.
1. Order Cancellation
Orders can be cancelled within 12 hours of placement.
Once the order moves into processing after this period, cancellation may not be possible.
To request cancellation, please contact us via:
2. Exchange Policy (7-Day Window)
Customers may request an exchange within 7 days of receiving the product under the following situations:
To request an exchange, contact us via email or WhatsApp with:
The item must be unused, unworn, and returned with original packaging and tags.
3. Exchange Shipping Conditions
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If the issue occurs from our side (wrong product, defect, or damage): exchange will be arranged without any additional shipping charge.
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If the exchange request is due to customer selection issues (size, variant, or preference): a one-side shipping charge of ₹200–₹250 (depending on location) will be applicable.
All exchanges are subject to product availability.
4. Refunds
As orders are processed after confirmation, we primarily provide exchange support. Refunds are considered only in exceptional cases where an exchange is not possible due to stock unavailability or other verified circumstances.
5. Custom & Sale Items
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Custom-made products are eligible for exchange only if received in a defective condition and reported within 24 hours of delivery with proof.
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Sale or clearance items may not be eligible for exchange unless received damaged or incorrect.
6. Shipping Information
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Prepaid orders: Free standard shipping
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COD orders: ₹200 additional charge
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Estimated delivery time: 4–7 working days depending on location
For any assistance related to cancellations, exchanges, or order support, customers may contact:
Our team will be happy to assist you and ensure a smooth resolution.